Careerry is hiring a Customer Support Executive in Kochi, Kerala to give customers fast, accurate help across phone, email and chat. You will answer enquiries professionally, find the right solution for each concern, and make sure customers leave the conversation satisfied. When an issue needs another team, you will escalate it to the right department and follow it through. You will also keep customer records and documentation up to date and look for ways to support customers before small problems turn into complaints. The role needs clear spoken and written communication, sound problem-solving and the ability to prioritise several tasks at once. Earlier customer service experience is a plus, not a requirement. Pay is ₹18,000 to ₹21,300 a month with health insurance and room to grow. Hours are flexible and include occasional weekends, and candidates from Kochi are encouraged to apply. Key Responsibilities • Respond promptly to customer enquiries by phone, email and chat • Give accurate information and solutions to Kochi customers • Escalate complex issues to the right department • Keep customer records and documentation up to date • Maintain high customer satisfaction through proactive support Qualifications • Excellent spoken and written communication • Strong problem-solving and attention to detail • Able to multitask and prioritise • Customer service experience is a plus • Comfortable with flexible hours, including occasional weekends Benefits & Perks • Rs. 18,000 - Rs. 21,300 a month • Health insurance • Career growth and advancement opportunities Skills • Customer service • Phone support • Email and chat support • Problem solving • CRM records