The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars Entertainment assets. • Responsible for actively building and retaining customer relations. • Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. • Displays a working knowledge of all table games, house rules, counting methods and procedures covering each. • Assures that all coin and check racks are always filled. • Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager. • Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions. • Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to assigned superior. • Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary. • High School Diploma or equivalent; College Degree preferred • Two or more years dealing experience preferred, with excellent guest service background • Literate and fluent in English • Good communication skills, both verbal and written • Good interpersonal skills, with emphasis in relationship building • Good problem-solving skills • Good customer service skills, both internal and external • Ability to communicate clearly and tactfully • Ability to add accurately and figure payoffs • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business • Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. • Adheres to all regulatory, company and department policies and procedures ADDITIONAL REQUIREMENTS • Must be able to stand or walk for long periods of time (4 hours). • Visual and auditory range must include immediate environment. • Mobility to move about the property • Must have the manual dexterity to operate a computer and other necessary office equipment. • Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. • Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.