Join the Customer Success & Experience Transformation organization to help turn customer-adoption strategy into reliable execution. You will coordinate AI-enabled nurture and in-app engagement programs, keep cross-functional work moving, interpret performance data, and build repeatable operating processes. This is a hands-on role for an organized, curious problem solver who can connect details, data, and stakeholders. A Typical Day in the Life Includes: • Coordinate digital-adoption and customer-engagement workstreams across business functions • Maintain project plans, decisions, risks, dependencies, and action logs • Use Excel and dashboards to monitor performance and explain key signals • Support campaign setup, governance, quality checks, and follow-up • Partner with Product, IT, Operations, Education, Marketing, and Customer Success • Create repeatable processes, documentation, and controls • Escalate blockers and recommend practical next steps Basic Qualifications: • Experience in marketing, operations, IT project coordination, project management, or customer success • Hands-on experience with Excel and metrics reporting tools • Experience coordinating projects or programs across multiple stakeholders • Ability to interpret metrics and communicate a clear data-backed story • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future Preferred Qualifications: • Background in marketing, UI/UX, or digital success • B2B customer adoption, lifecycle, digital engagement, or post-sale experience • Experience with Gainsight PX, Salesforce, HubSpot, Pendo, or similar platforms • Experience supporting AI-enabled campaign environments • Presentation experience with cross-functional audiences