Assistant General Manager Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. Full Time Benefits • Health Insurance (Medical, Dental and Vision) • Enhanced Paid Time Off (PTO) Plan • Paid Training • Fantastic Company Culture Responsibilities: • Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates • Maintains all hotel standards set forth by the brand and the management company. • Successfully operates the hotel in the General Managers absence. • Assists with scheduling, billing and some accounts receivable responsibilities. • Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards. • Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast • Fields Guest complaints, conducting through research to develop the most effective solutions. • Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues. • Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports. • Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment. • Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation. • Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations. • Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures. • Confers and cooperates with other department heads to ensure coordination of activities. • Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. • Receives and processes advance registration payments. • Meets and personally greets VIP Guests, whenever possible. • Conducts performance evaluations and coaches and counsels all associates when necessary. • Issues verbal and written instructions to the hotel team through guidance from the General Manager. • Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel. • Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business. • Reviews, revises and approves daily payroll reports as needed. • Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly. • When necessary performs the duties of his/her subordinates. Qualifications and Skills • Hilton and/or PEP experience is highly recommended • Previous front office supervisory and/or management experience in a hotel setting is highly recommended. • 1 year of customer service required • Branded hotel experience required • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to use a moderately complex computer system. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property. • The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. • Excellent organizational skills • Ability to read, listen and communicate effectively in English. • Able to write reports, correspondences, memos and employee performance evaluations • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software. • Meets legal age requirements for the position. • Driver's License Required • High school diploma or equivalent • Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities • Must display very good organization and time management skills • Must be able to walk and climb/descend stairs approximately 20% of the time • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks • Must be able to regularly lift and carry up to 20 pounds without assistance • To always maintain a high standard of personal hygiene and appearance