Job Summary Job Title SAP Service Delivery – Program Manager Career Band / Level E4.2 Designation Program Manager Relevant Experience 15 – 18 years Employment Type Full-Time Employee (FTE) Location India (Bengaluru / Noida — as per project staffing) Mandatory Requirements • Must have worked on at least 2 (two) full-lifecycle SAP S/4HANA implementation projects. • SAP S/4HANA certification in the core module relevant to the engagement is mandatory. Key Responsibilities • Own service-delivery management for the SAP GDH support operations. • Manage SLA/KPI performance and incident/service-request governance. • Lead client relationship management and periodic service reviews. • Drive continuous service improvement across the support engagement. Required Skills & Expertise • Service-delivery management, ITIL/SLA governance • SAP S/4HANA AMS/support operations • Client and stakeholder management Certifications • SAP S/4HANA certification in the core module relevant to the engagement (mandatory) • ITIL certification (preferred, in addition to the mandatory SAP S/4HANA certification) Key Responsibilities Job Title SAP Service Delivery – Program Manager Career Band / Level E4.2 Designation Program Manager Relevant Experience 15 – 18 years Employment Type Full-Time Employee (FTE) Location India (Bengaluru / Noida — as per project staffing) Mandatory Requirements • Must have worked on at least 2 (two) full-lifecycle SAP S/4HANA implementation projects. • SAP S/4HANA certification in the core module relevant to the engagement is mandatory. Key Responsibilities • Own service-delivery management for the SAP GDH support operations. • Manage SLA/KPI performance and incident/service-request governance. • Lead client relationship management and periodic service reviews. • Drive continuous service improvement across the support engagement. Required Skills & Expertise • Service-delivery management, ITIL/SLA governance • SAP S/4HANA AMS/support operations • Client and stakeholder management Certifications • SAP S/4HANA certification in the core module relevant to the engagement (mandatory) • ITIL certification (preferred, in addition to the mandatory SAP S/4HANA certification) Skill Requirements Job Title SAP Service Delivery – Program Manager Career Band / Level E4.2 Designation Program Manager Relevant Experience 15 – 18 years Employment Type Full-Time Employee (FTE) Location India (Bengaluru / Noida — as per project staffing) Mandatory Requirements • Must have worked on at least 2 (two) full-lifecycle SAP S/4HANA implementation projects. • SAP S/4HANA certification in the core module relevant to the engagement is mandatory. Key Responsibilities • Own service-delivery management for the SAP GDH support operations. • Manage SLA/KPI performance and incident/service-request governance. • Lead client relationship management and periodic service reviews. • Drive continuous service improvement across the support engagement. Required Skills & Expertise • Service-delivery management, ITIL/SLA governance • SAP S/4HANA AMS/support operations • Client and stakeholder management Certifications • SAP S/4HANA certification in the core module relevant to the engagement (mandatory) • ITIL certification (preferred, in addition to the mandatory SAP S/4HANA certification) Other Requirements Job Title SAP Service Delivery – Program Manager Career Band / Level E4.2 Designation Program Manager Relevant Experience 15 – 18 years Employment Type Full-Time Employee (FTE) Location India (Bengaluru / Noida — as per project staffing) Mandatory Requirements • Must have worked on at least 2 (two) full-lifecycle SAP S/4HANA implementation projects. • SAP S/4HANA certification in the core module relevant to the engagement is mandatory. Key Responsibilities • Own service-delivery management for the SAP GDH support operations. • Manage SLA/KPI performance and incident/service-request governance. • Lead client relationship management and periodic service reviews. • Drive continuous service improvement across the support engagement. Required Skills & Expertise • Service-delivery management, ITIL/SLA governance • SAP S/4HANA AMS/support operations • Client and stakeholder management Certifications • SAP S/4HANA certification in the core module relevant to the engagement (mandatory) • ITIL certification (preferred, in addition to the mandatory SAP S/4HANA certification)