Job Description - Systems Administrator (mid-level) Location: Montréal, QC or Philadelphia, PA Department: IT Reports to: IT Infrastructure Manager Works under the guidance of: Lead Systems Administrator / Architect Position Type: Full-Time Schedule: Monday-Friday during regular business hours, with the ability to perform administrative duties and maintenance outside business hours as required. #LI-Hybrid Role Summary The mid-level Systems Administrator is responsible for the administration, maintenance, and operational support of the organization's Windows, Active Directory, and Azure environments. This role provides L2/L3 escalation within the Infrastructure and Security team and works under the guidance of the Lead SysAdmin/Architect to ensure stable, secure, and reliable infrastructure operations across North America. The ideal candidate brings strong systems administration experience with solid Azure skills and good networking fundamentals. Key Responsibilities • Administer and maintain Windows Server, Active Directory, DNS, and DHCP. • Perform daily operational tasks in Azure/Entra, including VM management, VNet/NSG configuration, storage, monitoring, and backups. • Support and troubleshoot issues involving Azure hybrid identity (Entra Connect). • Provide L2/L3 escalation for systems-related incidents and service requests. • Monitor system health, performance, and capacity; apply patches and updates. • Perform backup/restore operations and ensure recovery readiness. • Conduct log analysis and root-cause troubleshooting using Azure Monitor, Log Analytics, and OS-level logs. • Collaborate with other SysAdmins, network, security, web/application, and SQL teams. • Support infrastructure-related components of business applications and peripheral systems (e.g., integrations, printers, and warehouse/RF devices). • Follow standards and direction set by the Lead SysAdmin/Architect. • Document system configurations, procedures, and troubleshooting steps. Required Skills & Experience • 3-6 years of hands‑on experience in a Systems Administrator role, including at least 3 years working with Microsoft Azure in an operational capacity • Strong experience with Windows Server and Active Directory administration (users, groups, OUs, GPO basics, DNS/DHCP). • Solid understanding of networking fundamentals (IP addressing, subnets, routing basics, firewall concepts, DNS). • Operational experience with Microsoft Azure, including: • Virtual Machines • VNets, NSGs, routing basics • Azure Backup • Azure Monitor and basic Log Analytics • Hybrid identity components (Entra Connect) • Microsoft 365 administration (Exchange Online, SharePoint, Teams). • Experience supporting enterprise or mid-sized environments (1000-5000 users preferred). • Strong troubleshooting and analytical abilities, especially log-driven debugging. • Basic PowerShell scripting for administration tasks. • Ability to handle L2/L3 support independently while collaborating with senior team members. Nice-to-Have Qualifications • Experience with Linux or Unix appliances (bonus only). • Familiarity with Cloudflare concepts (DNS, WAF). • Basic understanding of SQL connectivity troubleshooting. • Experience working in ITIL-driven or structured operational environments. Competencies • Strong problem-solving and analytical thinking • Effective collaboration and communication • Adaptability and willingness to learn • Attention to detail and adherence to standards • Ability to manage multiple tasks in a dynamic environment