The Phlebotomy Lead oversees and coordinates the phlebotomy services, ensuring efficient operations, accurate blood specimen collection, and timely delivery of results. Working under general supervision, this role is responsible for developing standard operating procedures for blood drawing processes, and training and mentoring staff. The Phlebotomy Lead plays a critical role in maintaining high-quality patient care and supporting the healthcare team by effectively managing phlebotomy staff, implementing best practices, and fostering a culture of excellence in phlebotomy services. Essential Job Function: • Coordinates and schedules blood drawing services, ensuring appropriate staffing and efficient workflow to optimize resource allocation and ensure a smooth patient experience. • Trains and mentors phlebotomy staff to ensure adherence to best practices and regulatory guidelines, thus promoting quality and accuracy of phlebotomy services and patient safety. • Develops and maintains standard operating procedures (SOPs) for phlebotomy processes to ensure consistency, adherence to best practices, and reliable patient care. • Implements and oversees quality improvement initiatives for phlebotomy services, including analyzing performance metrics, identifying areas for improvement, and implementing corrective actions to enhance the overall effectiveness and efficiency of phlebotomy services. • Monitors and maintains inventory of phlebotomy supplies, ensuring availability and appropriate storage to ensure uninterrupted blood drawing services and support an efficient workflow. • Collaborates with laboratory personnel and other healthcare professionals to resolve issues, improve processes, and enhance the overall quality of phlebotomy services. • Performs other duties as assigned. Education: • Required: High School diploma or equivalent. Experience: • Required: 2 years clinical experience in a high complexity laboratory. Licensure/Certification/Listing: • Required: BLS (CPR)-American Red Cross or AHA Healthcare Provider Current Phlebotomy certification from one of the following approved agencies: ASCP (American Society for Clinical Pathology) ORASPT (American Society of Phlebotomy Technicians) OR NHA (National Healthcare Association). Certification as a Clinical Laboratory Assistant or Medical Laboratory Assistant by ASCP or AMT is acceptable. Current Licensed Advanced EMT/Paramedic or Certified MT/MLT (ASCP, AMT).