The Patient Access Advocate Lead works with the patient access team and creates a welcoming environment for internal and external customers. Working minimal supervision, this position ensures accuracy and efficiency in accordance with practice protocols. Essential Job Function: • Acts as a resource to be the first point of contact for patients and guests upon entrance. • Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment. • Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate. • Collects eligible copays consistently and has a high collection rate. • Reviews registration of patients and ensures processes and procedures are followed according to organization standard. • Trains and supports new hires in the department as well as advises on payment postings and insurance questions. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: 5 years. Licensure/Certification/Listing: