The Pharmacy Technician II Certified Retail Specialty performs specialized functions necessary to assist pharmacists in providing safe, efficient, and cost-effective services. Working under moderate supervision, this role helps to maintain the workflow, inventory, billing and other pharmacy processes. Essential Job Function: • Receives and transcribes orders, answers phones, and sells prescriptions in order to maintain the pharmacy workflow. • Assists in inventory maintenance. • Serves as a reference for other pharmacy technicians. • Helps mentor employees through training and orientation processes. • Leads and implements process improvement and departmental quality initiatives. • Delivers quality customer service to every patient. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: 2 years Licensure/Certification/Listing: • Pharmacy Technician certification through PTCB or NHA prior to hire. Registered with the NC Board of Pharmacy within 30 days of hire.