Description Position Overview: As the first point of contact, the CSA I provides friendly and efficient customer service, assisting with check-ins, registrations, payments, and general inquiries. This role supports Wolfies Swim School by ensuring families feel welcomed, informed, and valued, while maintaining accuracy and professionalism in all interactions. Supervision Exercised and Received: • Exercised: None. • Received: Reports to the CSA II and Customer Care Manager. Key Responsibilities: • Greet and assist customers promptly with check-ins, registrations, payments, and general inquiries, ensuring a welcoming and professional atmosphere. • Maintain detailed and accurate records of customer interactions, daily tasks, and any notable issues in iClassPro (ICP). • Process enrollments, transfers, cancellations, and class scheduling efficiently, adhering to Wolfies Swim School policies and procedures. • Regularly monitor voicemails and emails, prioritizing time-sensitive communication and ensuring all inquiries are addressed promptly. • Promote Wolfies Swim School’s offerings, including events, services, and products, to enhance customer experience and engagement. • Follow safety and policy guidelines, ensuring families are informed of requirements such as swimwear, health standards, and attendance expectations. • Maintain a clean and organized front desk environment, ensuring materials and supplies are well-stocked. • Provide inclusive and accessible service by accommodating diverse family needs and resolving concerns with empathy and professionalism. • Collaborate with the CSA II and Customer Care Manager to address recurring customer challenges and suggest operational improvements. • Prepare, review, and act on daily, weekly, and monthly reports, including: • Identifying and resolving discrepancies in billing and enrollment. • Monitoring attendance and following up with families on absences or automatic notifications. • Ensuring referral credits and resolving scheduling conflicts. • Verifying completion of attendance and addressing any system alerts for accuracy. Requirements Qualifications: • Excellent interpersonal and communication skills with a friendly, customer-focused demeanor. • Basic proficiency in iClassPro (ICP) or willingness to learn, including scheduling and profile management. • Strong organizational skills and attention to detail. • Problem-solving skills and ability to handle customer inquiries effectively. • Fluent in Spanish strongly preferred, but not required. Expectations: • Maintain a welcoming attitude and a strong focus on customer satisfaction. • Demonstrate professionalism, ownership, and accountability in all tasks. • Strive for accuracy and support a collaborative front desk environment. • Participate in ongoing training and development to enhance customer service skills.