Easterseals MORC is hiring for a Team Support Specialist - Waiver Support to help make a difference and become part of something bigger than yourself! We are looking for Game Changers! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits of Being a Superhero! Benefits: • Low-cost Dental/Health/Vision insurance • Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. • Generous 401K retirement plan • Personal Time Off (PTO) available for full time employees • Up to $125 bonus for taking 5 days off in a row. • 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off) • Wellness Programs • We are a PSLF (Public Service Loan Forgiveness) Employer. • We provide bonuses and extra incentives to reward hard work & dedication. • Mileage reimbursement in accordance with IRS rate. • Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. • Student loan repayment options • Pet Insurance Qualifications: • High School Diploma or Equivilent • At least two years of experience in a clerical role; healthcare preferred Duties and Responsibilities: • Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. • Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, email, live chat, and in-person interactions. • Review weekly report to ensure all plans are uploaded into the WSA System as well as all ISPA plans. • Review weekly report for discharges and disenrollment’s. • Complete disenrollment’s in WSA and ISPA within 7 calendar days of discharge. This includes ending alignment in IRIS. • Complete enrollments for individuals reopen within 90 days. This includes reviewing report and entering into WSA, ISPA and aligning in IRIS. • Maintaining the WSA and ISPA tracking upload spreadsheets, making changes and making follow-up phone calls to the case managers or supervisors to ensure all documents are correct before uploading. Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!