Job Title: PARKING AMBASSADOR Rate of Pay: $19.00/hr Shift: Variable shifts 8 AM – 4:30 PM and, or 4 PM-9 PM, Monday through Sunday Part Time/ Seasonal position WEEKENDS & HOLIDAYS REQUIRED FLSA Status: Non-Exempt/Hourly Summary: The Parking Ambassador is the first impression the guest has of the resort and creates an inviting, organized, and efficient sense of arrival for our guests. Their primary focus is on guest service and providing necessary information and directions for all Sundance guests. Key Responsibilities: • Warmly greet guests in a friendly and professional manner directing them to the appropriate parking lot for their needs. • Assist in maximizing the parking inventory for events and high-volume days by directing the guest into an individual parking stall. • Assist disabled passengers into and out of vehicle. • Demonstrate knowledge about all aspects of the property including lodging, dining, shops, mountain recreation, events, activities, and their locations. • Provide helpful information about opportunities of the day including answering questions and giving directions to their desired venue. • Share the Sundance story of land preservation and environmental commitment as the occasion arises. • Pacify disgruntled guests utilizing exceptional people skills. • Recognize lodging and other resort issued parking passes and direct accordingly. • For lodging check-ins, obtain the guest's last name and radio to the gate house to contribute to a seamless arrival. • Direct guests and employees to suitable parking area to prevent congestion and promote exceptional guest service. • Inform guests of parking lot rates and assist guests in getting their vehicles registered. • Operate radio to communicate with base and other vehicles. • Ensure cleanliness of parking lots and pathways. • Help in maintaining safe walkways for guests by salting ice patches and shoveling snow. Qualifications: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Use of a 2-way radio. • Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines. • The employee is regularly required to lift and/or move 20 pounds, frequently required to lift and/or move 35 pounds, and must occasionally lift and/or move up to 50 pounds. Benefits: • Employee discounts on dining and resort amenities. • Active Season Pass Disclaimer: This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.