VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare. You'll own the relationship with a portfolio of customers. Your job: Get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement. About the Role • Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck. • Own $1M+ in ARR across a number of accounts (30+) • Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread. • Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance. • Solve problems. Be the bridge between customers and our product and support teams when issues come up. • Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them. Requirements • 5+ years’ experience in customer success, account management, or a customer-facing SaaS role. • Experience working in the GovCon industry would be beneficial • Strong program management experience, change management and supporting user adoption • Must be AI savvy • Comfortable with technology — you can learn a product deeply and explain it simply. • A genuine curiosity about customers' problems, and the drive to solve them. • Sharp communication skills, written and verbal. • A self-starter who thrives on ownership, not hand-holding. Benefits • Work with major global brands across Defense, IT Services, and Healthcare. • A flat, fast-moving team with real career growth. • 100% paid private medical insurance. • Flexible working schedule. • Competitive salary and annual leave. • Monthly all-hands and team events with people worldwide. Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.