The ServiceNow Business Analyst serves as a liaison between business stakeholders and the development team, translating business needs into actionable ServiceNow requirements. This role enhances collaboration and drives initiatives within the procurement domain. Key Responsibilities: • Act as liaison between business stakeholders and development teams to translate business problems into actionable ServiceNow requirements. • Gather and refine business requests into workable stories and epics while performing gap analysis. • Develop requirements documents and ensure clear handoffs to the development team. • Participate in scoping workshops to define stakeholders and success criteria for initiatives. • Drive conversations with business owners to shape problem statements and acceptance criteria. • Engage directly with stakeholders and the development team in a lean environment. • Support ongoing initiatives related to procurement and finance processes within ServiceNow. • Push for actionable outcomes rather than merely relaying requests. • Operate with tenacity and curiosity by asking the right questions to clarify requirements. • Ensure effective communication and collaboration across cross-functional teams. Benefits: • Health benefits with national coverage for Medical, Dental, and Vision plans, effective on the first of the month from your date of hire. • Teladoc. • Short & Long-Term Disability. • Critical Illness. • Accident. • AD&D. • ID/Legal Shield. • EAP. • Free paid subscription to the Calm app. • 401(k) with 4% match, fully vested after 6 months of employment.