Job Description: Manage a large volume of customer communications through incoming calls, emails, and online. ·         Create location accounts for new starts and complete location and bill-to information. ·         Set up software services. ·         Organize and schedule new construction installations and closings. ·         Process closing requests and complete service orders. ·         Assist Customer Service and Sales with incoming calls and emails. ·         Record in the software system customer interaction and document details of actions taken. ·         Perform a large number of service order completions mainly through data entry. ·         Review customer accounts and records to answer customers' questions. ·         Maintain customer accounts by checking and recording account information in software. ·         Explain services to customers. ·         Receive customer payments. ·         Upload and catalog documents, contracts, and service orders into customer accounts. ·         Communicate with customers to address issues/disputes from customers. ·         Respond to customer inquiries, answer questions, and organize and schedule service appointments. ·         Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, and expedite the correction or adjustment to ensure satisfactory resolution. ·         Manage a large volume of customer communications through incoming calls, emails, and online. ·         Create location accounts for new starts and complete location and bill-to information. ·         Set up software services. ·         Organize and schedule new construction installations and closings. ·         Process closing requests and complete service orders. ·         Assist Customer Service and Sales with incoming calls and emails. ·         Record in the software system customer interaction and document details of actions taken. ·         Perform a large number of service order completions mainly through data entry. ·         Review customer accounts and records to answer customers' questions. ·         Maintain customer accounts by checking and recording account information in software. ·         Explain services to customers. ·         Receive customer payments. ·         Upload and catalog documents, contracts, and service orders into customer accounts. ·         Communicate with customers to address issues/disputes from customers. ·         Respond to customer inquiries, answer questions, and organize and schedule service appointments. ·         Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, and expedite the correction or adjustment to ensure satisfactory resolution Qualifications and skills required • Excellent phone interaction skills and active listening. • Exceptional organizational skills, superb accuracy, and attention to detail. • Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily. • Ability to collaborate with other departments to ensure customer satisfaction. • Excellent keyboard and data entry skills. • Strong problem-solving skills. • Ability to learn customer service software. • Positive outgoing team player Physical Requirements • Prolonged periods of sitting at a desk and working on a computer