APPLY HERE - Courtesy Posting Essential Duties • Supervises Benefits staff, including two Training Specialists and the Appeals team; establishes priorities, work plans, performance expectations, and accountability. • Leads quality assurance and continuous improvement, including case reviews, performance measures, data analysis, corrective actions, improvement initiatives, and workgroups. • Manages audit and compliance activities, including coordination of state, federal, and external audits; preparation and documentation; responses and corrective actions; and follow-up to prevent recurring deficiencies. • Directs Benefits onboarding, training, competency assessment, and professional development, coordinating with trainers, new employees, supervisors, and program leadership to ensure consistency and effectiveness while building organizational capacity. • Uses audit findings, case reviews, policy changes, and performance data to identify training and operational needs and evaluate results. • Leads development and implementation of policies, procedures, SOPs, workflows, quality controls, and process improvements required by federal, state, and local requirements. • Develops tools, dashboards, and other resources to improve accountability, consistency, and performance. • Oversees confidential records redaction and release to ensure compliance with privacy, records management, FOIA, litigation, and audit requirements. Additional Responsibilities • Participate in unit, division, agency & community meetings related to the work of the Department • Participate in shelter team operations during emergency response activations We’re looking for: • Strong people leadership — coaches, develops, and holds staff accountable. • Quality and compliance focus — uses data and reviews to identify and address issues. • Training and development skills — builds effective onboarding and staff competency. • Continuous improvement mindset — turns problems into practical solutions. • Strong communication and collaboration — works effectively across teams and with partners. • Organized and adaptable — manages competing priorities while maintaining quality and timeliness. APPLY HERE - Courtesy Posting