Job Description: Call Center - Customer Service Representative Location: Buchanan, NY (On-site. No remote or hybrid work.) Pay Range: $21 - $23 / hr (depending on experience) JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company. Qualifications for Call Center Representative: • Exceptional customer service and phone skills • Excellent communication skills • Ability to multitask in a fast-paced call center environment. • Strong attention to detail with problem-solving capabilities • Strong listening skills • Ability to achieve our call center goals. • Proficient at typing & comfortable with computers Responsibilities of the Call Center Representative: • Answer inbound customer calls in a fast-paced environment. • Empathize & understand customer's urgent need for service. • Create Tickets and Schedule the customer's appointment. • Answer customer questions and provide service information. • Communicate with customers via chat or email. • Coordinate and communicate with other internal departments. • Be prepared to complete other duties delegated on an as-needed basis. • No Pest Control Experience Needed- We will train you! Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire • Paid Holidays • Paid Sick Time & Vacation • Dental Insurance • Vision Insurance • Medical Insurance • 401 (k) Matching At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions