Job duties • (* denotes an “essential function”) • ​*Perform document production work according to established policies and procedures • *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle • *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction • *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions • *Assist with coordination of document production services, preparation, intake, and workflow within team • *Troubleshoot more complex software or hardware problems • *Utilize appropriate logs and/or tracking software for all assigned work • *Meet contracted deadlines for accepting, completing, and delivering all work • *Communicate with peers, supervisor or client on job or deadline issues • Help foster a proactive environment of continuous service enhancement and relationship building with the client • Handle sensitive and/or confidential documents and information • Perform Quality Assurance on work of others • Train more junior staff members • Assist peer teams with proofreading, design or other document production and preparation, as needed • Complete other tasks and assignments as assigned by management • Interact with clients in person, over the phone or electronically • Adhere to Williams Lea policies in addition to client site policies • Use equipment and supplies in a cost-efficient manner Job qualifications • Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience • Minimum 3 years’ experience preferably in a legal, banking or large corporate environment • Document production, word processing experience preferred • Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills • Adept with other software programs for editing and/or creating documents • Knowledge of a legal timekeeping or job tracking system is preferred • Ability to work in a fast-paced, team environment, working both independently and collaboratively • Ability to prioritize work, balance projects and meet deadlines in a timely manner • Strong attention to detail with good organizational skills and emphasis on accuracy and quality • Ability to handle sensitive and/or confidential documents and information • Ability to make independent decisions that conform to business needs and policy • Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level • Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure • Must be self-motivated with positive can-do attitude • Proven customer service skills are required to create, maintain and enhance customer relationships • Must be able to interact effectively with multi-functional and diverse backgrounds Statement of other duties • This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions Working conditions • Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site • Ability to work overtime as needed • Work is performed in a professional work environment • Professional attire required • Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies • Must be able to work sitting down all or most of the time