Shark Ambassador: Customer Service Specialist Position Title: Part-time Customer Service Specialist Compensation: Commensurate with experience Hours: 10:30am-1:00pm Start Date: Immediate Opening Reports To: Program Director Position Summary The Customer Service Specialist is the first point of contact for members, guests, and visitors. This role is responsible for creating a welcoming and professional environment while providing exceptional customer service. The position includes answering phones, checking in patrons during open swim and other activities, handling administrative tasks, and assisting with day-to-day facility operations. Key Responsibilities • Front Desk Operations • Greet and assist members, guests, and program participants in a friendly and professional manner. • Check in patrons for open swim, lessons, and other scheduled activities. • Manage daily attendance and membership check-ins accurately. • Process payments, registrations, and account updates as needed. • Customer Service • Answer incoming phone calls, respond to emails, and handle general inquiries. • Provide accurate information about facility hours, programs, memberships, and policies. • Resolve customer concerns or escalate issues to management as necessary. • Support a positive and inclusive atmosphere for all guests. • Administrative Support • Maintain organized records, reports, and attendance logs. • Assist with program scheduling, sign-ups, and communication. • Support marketing efforts by distributing flyers, updating bulletin boards, or assisting with social media updates. • Perform light clerical duties such as filing, copying, and data entry. • Facility Support • Monitor cleanliness and presentation of the front desk and lobby area. • Communicate any maintenance or safety concerns to the appropriate staff. • Assist with event check-ins, open swim management, or other special programs as needed. (Employees will be required to perform other related duties as assigned, including Shark directed work assignments in the event of a declared emergency.) Qualifications • Strong interpersonal and communication skills. • Customer service or front desk experience preferred. • Ability to multitask in a busy environment with professionalism and composure. • Basic computer skills, including familiarity with email and scheduling software. • Reliable, punctual, and able to work independently or as part of a team. • CPR/AED and First Aid certifications (or willingness to obtain) preferred. Work Schedule • Primarily during open swim hours (Mon-Sat; 10:30am-1:00pm) • Flexible schedule including evenings, weekends, and holidays as needed. • Shifts may vary depending on open swim times, facility programs, and special events. Compensation • Hourly rate: Commensurate with experience • Opportunities for advancement and cross-training in other facility roles.