Associate: Regional Coordination Location: Pune Experience: 0-3 Years Department: Supply About Repos At Repos, fuel is more than energy-it is the pulse of progress, powering India’s industries and ambitions. We are redefining how energy is accessed, delivered, and consumed through a disruptive Fuel-Tech E-commerce platform. Proudly backed by the visionary late Ratan Tata, Repos has expanded to 380+ cities. With 12 patents under our belt, we are driven by innovation and a bold vision for the future. Role Overview This isn’t just a role; it’s a commitment. At Repos, we’re looking for a dedicated coordinator who can ensure seamless communication and collaboration with customers after they purchase an RFS or RFD. As an Associate: Customer Coordination, you will be the key link between customers and our internal teams. You will manage end-to-end coordination, provide timely updates, resolve queries, and ensure customers experience smooth and hassle-free support throughout their journey. What Are RFS and RFD? Repos Fuel Station (RFS): A mobile fuelling solution that enables businesses to get fuel delivered directly to their doorstep without visiting a fuel station. Repos Fuelling Datum (RFD): A fuel management system that helps businesses track fuel usage, reduce wastage, and improve operational efficiency. Key Responsibilities 1. Customer Coordination • Act as the single point of contact for customers after the purchase of RFS or RFD. • Share timely updates regarding manufacturing, dispatch, and delivery timelines. • Proactively communicate progress and set clear customer expectations. 2. Relationship Management • Build trust-based relationships with customers through clear and empathetic communication. • Ensure customer engagement is consistent, transparent, and supportive. • Maintain positive customer relationships throughout the coordination journey. 3. Query and Complaint Resolution • Handle and resolve customer queries and concerns promptly. • Coordinate with internal teams to ensure timely resolutions. • Follow up on pending issues to ensure smooth execution and customer satisfaction. 4. Documentation and Reporting • Maintain accurate records of customer interactions, queries, and resolutions. • Track and monitor customer orders, delivery status, and escalation logs. • Prepare and share periodic reports on coordination activities and customer feedback. 5. Customer Experience Excellence • Anticipate customer needs and proactively provide guidance. • Ensure every customer feels heard, valued, and supported. • Contribute to building a customer-first culture at Repos. Skills We Value • Strong communication and interpersonal skills. • Problem-solving mindset with empathy and professionalism. • Ability to manage multiple stakeholders and tasks simultaneously. • Excellent organizational skills and attention to detail. • Strong follow-up and coordination abilities. • Customer relationship management and query-handling skills. Qualifications • Experience: 0–3 years in customer-facing or coordination roles. • Education: Graduate in MBA, BBA (preferably with a Marketing specialisation), or any other relevant field. • Passion for building relationships and driving customer satisfaction. • Ability to communicate professionally and coordinate effectively with customers and internal teams. Why Join Repos? • Be the Link: Bridge customer expectations with internal execution. • Drive Assurance: Ensure every customer feels supported and valued. • Grow With Purpose: Learn, innovate, and grow in a high-energy environment. • Shape Experiences: Help redefine how customers experience energy solutions. • Work With Visionaries: Be part of a team transforming India’s fuel-tech landscape. This isn’t just a coordination role-it’s an opportunity to build trust, deliver assurance, and create lasting customer experiences at Repos.