Position overview The Director of Event Technology manages the day-to-day operations. The job includes supervision of staff, management of inventory, invoicing and customer service. Key responsibilities • Managing the day-to-day audiovisual office operations. This person is accountable for all aspects of audiovisual management. • Invoicing and collections for completed services, billing and hiring labor, supervising a staff of technicians. • Managing all aspects of providing audiovisual services to a facility. • Organizing, supervising, quoting and pricing large multi-function audiovisual productions. Knowledge of temporary employment of union and contract employees is necessary. • Providing excellent customer service, involving interaction with the end user customer. • Using Microsoft Office products and an equipment reservation system to support day-to-day operations. • Work directly with the Sales Director and Regional Property Director to identify areas of profit and loss, monitor missed business opportunities and develop strategies to increase capture ratio. • Monitor audiovisual office operations effectiveness as it relates to client interaction and job performance satisfaction. • Monitor and recommend necessary adjustments to the audiovisual office operations effectiveness and progress towards budget goals. • Monitor the equipment inventory levels and usage of gear, and make recommendations based on past show requirements vs. future needs. • Monitor and recommend staffing levels and needed skill sets. Facilitate training in all areas of operation. • Increase awareness of smart business practices; reduce equipment transfers and subrental activity; increase existing equipment utilization. Offer suggestions. • Manage and monitor all aspects of the sales and marketing procedures for all in-house operations. Job Qualifications • 3+ years previous experience utilizing AV equipment. • 2+ years previous experience in a supervisory or management role. • Excellent customer service skills. Benefits • Top salary and bonus plan. • Medical and dental plan. • Opportunity for career advancement. • Collaborative team environment that values multiple perspectives and fresh thinking.