Summary The ideal candidate is responsible for proving an exceptional client experience, utilizing selling tools and product knowledge to achieve success of a luxury brand. This individual must have proven success in retail sales and the ability to understand and represent building a community through client relations. Increasing unit per transaction while providing extraordinary customer service. Essential Functions Job duties include, although are not limited to: • Walk the sales floor and review checklist and opening procedures • Add checklist bullets points • Check communication from previous day • Check Music programmed • Putting the goods out of the floor upon arrival • Organize and restock as needed • Assist in maintaining visual and merchandise presentation standards • Work to develop long term customer relationships • Maximize store cross selling opportunities • Assist in maintaining visual and merchandise presentation standards • Demonstrate flexibility and ability to adapt to the changing needs of business • Understand guest service needs and deliver the extraordinary • Work cohesively with co-workers as part of a team • Send communication ideas to the Marketing team for daily promotions • Keep track of conversion rate – people vs sales transactions sales transactions, voids and returns – needs verbiage • Contribute fashions trends and selling experience comments at weekly meetings • Upsell in a customer friendly way • Stock and sort boxes and product • Capture customer data and report on shopper profiles and trends • Open and Close Stores: Responsible for store openings and closings according to procedures. • Responsible for lost prevention Internal Relationships Reports to Director of Retail External Relationships Has regular contact with members and guests Qualifications • Excellent customer service skills • Motivate and results driven • Ability to effectively work both autonomously and as a team player • Highly organized with a strong attention to detail • Flexible schedule including holidays, weekends and high occupancy demands Education/Experience Requirements • Luxury sales experience a plus Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.