OneTouch Direct is a premier contact center provider, committed to elevating customer experiences for our partners and clients. We are currently seeking a dynamic Call Center Sales Supervisor to join our team. In this role, you will lead a team of sales representatives, focusing on driving performance and achieving sales targets while maintaining a high level of customer satisfaction. Key Responsibilities: • Supervise and manage the sales team, providing guidance and mentorship to maximize their performance. • Monitor sales metrics and develop strategies to enhance team productivity and achieve sales goals. • Conduct regular performance reviews and provide constructive feedback to team members. • Facilitate training sessions to boost the team's product knowledge and sales techniques. • Handle escalated customer inquiries and resolve any issues that may arise. • Collaborate with management to refine sales processes and improve overall operational efficiency. Requirements • Bachelor's degree or equivalent experience in related field. • Minimum of 2 years of call center supervisory experience in a sales environment. • Demonstrated ability to lead and motivate a high-performing sales team. • Exceptional communication and interpersonal skills. • Strong analytical skills with an ability to interpret data and derive insights. • Ability to work in a fast-paced, results-driven environment. • Proficient in CRM software and Microsoft Office Suite. Benefits • A management team that cares • Consistent growth over the past 10 years • Excellent compensation & benefits package • High energy work environment • Family oriented culture • Referral Bonuses • Paid time off (PTO) • 401K • Health Benefits