Duties & Responsibilities Manages the operations of a Food & Beverage retail store (i.e. Starbucks) including the development and analysis of sales plans, strategies, tactics, and identifying opportunities for business growth, overseeing and participating in the day-to-day operations including the preparation of food and beverage products, POS system operation, customer service, and achieving benchmarks for any brand standards of a licensed operation. Manages inventory levels for products and merchandise through the use of sales reports, inventory systems, inventory records, and turnover figures to maximize sales while maintaining adequate stock levels. Responsible for maintaining accurate records for departmental sales, product purchases, sanitation inspections, equipment maintenance, payroll, scheduling, and any brand standard reporting required. Provides coaching, direction, and training to the store team to take action to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. Monitors and manages store staffing levels to ensure staff development and talent acquisition to achieve and maintain store operational requirements while planning, identifying, communicating, and delegating appropriate responsibilities and practices to store employees to ensure smooth flow of operations Communicates regularly and uses discretion to filter communications to the store team, brand representatives and other departments. Communicates clearly, professionally, concisely, and accurately in order to ensure effective store operations. Displays a "customer first" attitude by training and holding staff accountable for delivering exemplary customer service and provides support to team members within the organization. Actively manages employees by regularly conducting performance assessments, providing feedback, and setting goals to improve employee performance. Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. Solicits customer feedback to understand customer needs and the needs of the university and local community. Drives the implementation of university or brand-related programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.