This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs. Summary: The Functional Analyst collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards. Responsibilities: • Collaborates effectively with the agile team to configure package software when applicable Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration • Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly • Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments • Completes required documentation to communicate required information to deployment, maintenance, service, and business teams • Provides production support and helps drive down technical debt • Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction • Develop documentation and provide training to users as appropriate • Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability • Provide functional analysis for the domain/software related to Mergers & Acquisitions • Provide functional analysis for domain/software RFP process • Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality Education • Bachelor's degree in CS or equivalent Mandatory Experience: • 2-4 years of experience in configuration, coding and application development • Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques • Basic knowledge of continuous integration / continuous delivery practices Preferred Experience: • Experience working in large organizations • 2-4 years of experience administering enterprise Salesforce CRM system • Understanding of standard Sales/CRM concepts and business processes (prospecting, opportunity/lead management, sales reporting, forecasting, etc.) • Salesforce.com Sales Cloud experience is strongly preferred • Programming knowledge not essential for Salesforce role. • Salesforce Admin Required, Advanced Admin Certification Preferred Competencies: • Demonstrated “agile-development” mindset with strong customer-focus & results-orientation • Effective interpersonal, teamwork and collaboration skills • Strong analytical and business problem solving skills • Strong communication and documentation skills #LI-HR1