Overview: Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act. Primary Responsibilities: • Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. • Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution. • Promote the Bank’s image in the marketplace through participation in various community events. • Assist in the coordination and presentation of marketing materials. • Respond to customer inquiries and complaints. • Participate in weekly management support team meetings and follow up on any issues that need to be addressed. • Keep abreast of changes and trends related to responsibilities of Loan Counselors. • Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations. • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Complete other related duties as assigned. Scope of Responsibilities: This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Manager’s responsibilities in order to act as a back-up. Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act. Education and Experience Required: Bachelor’s degree and 3 years Residential Mortgage experience, OR in lieu of a degree, A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience 2 years supervisory experience General knowledge of personal computers and software. Education and Experience Preferred: Excellent oral and written communication skills. Ability to interact with all levels of personnel. Strong interpersonal ability. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $32.89 - $54.81 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Manchester, New Hampshire, United States of America