Job Summary We are looking for an experienced Production Support / Application Support Engineer to provide end-to-end production support and production management for Check Operations applications. The role requires strong troubleshooting skills, hands-on expertise in SQL, Splunk, Linux/Windows, scripting, incident management, and automation, along with the ability to manage critical production issues and coordinate effectively with technical and business teams. Key Responsibilities • Provide end-to-end production and application support, ensuring reliable daily delivery of technology services. • Respond to production incidents, troubleshoot issues under tight deadlines, identify root causes, implement corrective actions, and drive issues through resolution. • Develop and execute complex SQL queries for troubleshooting, data analysis, validation, and production investigations. • Use Splunk SPL to search application logs, monitor systems, investigate incidents, and perform root-cause analysis. • Provide hands-on support across Linux and Windows environments. • Automate operational and repetitive activities using Shell scripting, PowerShell, Python, VBScript, and Bash. • Lead and participate in incident triage and troubleshooting calls, coordinating with technical teams and business stakeholders. • Apply ITIL/ITSM practices, including Incident Management, Change Management, and Problem Management. • Identify opportunities to automate and simplify operational processes to improve efficiency and reduce manual intervention. • Support application monitoring, file transfers, deployments, and operational processes using tools such as FTP, Connect:Direct, BladeLogic, Nastel, Dynatrace, AppViewX, Jira, Cutover, and ServiceNow. • Perform production health monitoring, escalation management, root-cause analysis, and post-incident follow-up. • Communicate effectively with technical teams, business partners, and stakeholders at different organizational levels. • Participate in rotational evening and weekend support for critical production issues. Mandatory / Primary Skills • Production Support / Application Support • Complex SQL queries • Splunk / SPL • Linux and Windows • Shell scripting • Incident Management • Troubleshooting & Root Cause Analysis • Automation