About MACKAGE Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation. Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons. Sales Associate (full-time) Reporting to the Store Manager, the Sales Associate (full-time) provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day operation at the store, including the support of all operations, visual and brand directives. What you’ll do: • Meet and exceed store sales, KPIs and personal target. • Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience. • Ensure proactive client engagement leveraging CRM and growing the clientele database. • Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers. • Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.); • Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house. • Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices. • Act as a strong team player and always remain respectful to your team and customers. What you’ll need: • 1-2 years’ experience in a store environment. • Luxury retail experience is a plus. • Multilingual is a plus. • Excellent customer service, sales and communication skills set. • Problem-solving skills related to basic customer service. • Model a positive attitude, professional appearance, and behavior. • Good understanding to fashion trends (an asset). • Experience in visual merchandizing (an asset). • Knowledge of Microsoft Office Suite and POS operating systems. We want to get to know you