Job Summary: Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches. Job Description: Project Manager Overview Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches. Reports to Director, Professional Services and Support. Primary Responsibilities Project Delivery • Plan and manage multiple concurrent implementation projects, coordinating timelines, tasks, and resources with internal teams to meet project timelines and budgets. • Execute customer implementations following the Sansio implementation processes and best practice guidelines. • Deliver end-user and admin training, remotely and on-site. • Assess and mitigate project risks and issues; provide regular status reporting to customers and internal stakeholders. • Identify scope changes and manage customer expectations, escalating to PS leadership when needed. • Use AI tools to streamline project delivery and training content. Customer & Product • Build and maintain functional and technical knowledge, gainng subject matter expertise, across Sansio's product lines and offerings. • Share lessons learned and ideas to improve customer experience and implementation workflow with PS and Product leadership. • Identify expansion opportunities (add-on modules, additional agencies, integrations, training) during implementations and post-go-live check-ins, and hand off qualified leads to Sales. • Support presales and customer advocacy efforts, including scoping, hour estimates, demos, SOWs, customer references, case studies, and webinar or user group content. Support & Coverage • As needed, act as backup to other PS&S team members, including possible periodic on-call rotation. • As needed, provide additional post-implementation support to customers on a tier-2 level within area(s) of subject matter expertise. • Other duties as assigned. Success Measures • Utilization against target. • Customer satisfaction (CSAT) survey results. • Project hours/budget variance (actual vs. estimated). • On-time go-live rate for assigned projects. Working Conditions • Remote position (US). • Travel to customer sites and corporate meetings as required (expected 10%–20%). • Support customers across US time zones; occasional early mornings or evenings for go-lives. Required Qualifications • 3+ years of project management or software implementation experience, including ownership of timelines, scope, and stakeholder communication for multiple concurrent customer projects. • Proven ability to manage project scope, risks, and budgets. • Experience delivering software training or presenting to customer groups. • Track record of managing deadlines and follow-through across competing priorities. • Demonstrated customer service or customer relationship management skills. • Working knowledge of project management and CRM tools. • Working knowledge of SaaS/web-based applications and system integrations and data exchange. • Ability to independently solve complex problems following established policies and procedures. • Excellent communication skills (written and verbal). • Self-motivated, organized, and able to work independently in a remote environment. Preferred Qualifications • Field or clinical background (EMT, Paramedic, Firefighter, or clinician). • Project management certification (PMP, CAPM) or Agile/Scrum training. • Familiarity with NEMSIS and state EMS reporting requirements. • HealthcareIT or HIPAA-regulated data experience. Education • Bachelor’s degree, or an equivalent combination of education and relevant experience. Worker Type: Regular Number of Openings Available: 1