Enthuse customers and provide best experience through excellent remote support and communication. - Previous work experience in helpdesk/ service desk environment is a MUST. - Organizational skills and the ability to set priorities effectively. - Quick and effective problem-solving skills. - Must: English with Japanese & Mandarin language proficiency skills. Like to work in a global environment? Please refer the below job description... - Providing IT support to end users located in various locations globally. - Analyzing, troubleshooting and providing fixing solutions for application/OS problems. - Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle. - Monitoring ticket timelines (SLAs). - Contact with the end users by phone, email and chat.