Ensure successful and high-quality service delivery by effectively supporting business with global projects. - B2 English - Ability to work independently - Quick comprehension - Be the contact person for customers and service technicians - Administer and schedule service technicians in the field, taking into account - product and customer knowledge as well as temporal and spatial availability - Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency - Handle escalations - Ensure service documentation and update if necessary