Enthuse customers and provide best experience through best in class hardware, software and technical support services - Minimum of 2 – 3 years of experience in Desktop IT support - Knowledge of TCP/IP and networking protocols - Ability to work independently and as part of a team - Excellent communication and customer service skills - Technical certifications such as A+ or Network+ are preferred - Familiarity with Windows OS, Mac OS, and various software applications - Candidates must be legally authorized to work in the USA on a permanent, unrestricted basis. This role is not eligible for visa sponsorship, including student or temporary work authorization programs. - This role is a Salary Non- Exempt position with a targeted salary range of $50, 000 – $52, 000 USD, based on experience and skillsets. Hemmersbach is seeking an experienced L2 Onsite Technician to provide onsite IT support across enterprise environments. The role focuses on troubleshooting hardware and software issues, supporting desktops, laptops, and peripherals, and maintaining IT infrastructure. The ideal candidate has strong technical troubleshooting skills, experience with desktop support, and delivers excellent customer service while working directly at client sites. Key Responsibilities: - Provide onsite technical support for desktops, laptops, and peripherals - Diagnose and resolve hardware and software issues - Install, configure, and maintain IT systems and applications - Maintain accurate service records, inventory, and equipment tracking - Communicate effectively with clients, teams, and management - Support project rollouts and deployments