Enthuse customers and provide best experience through best in class hardware, software and technical support services - Entry-level experience or up to 2 years in IT support, desktop support, or help desk functions - Basic knowledge of Windows OS, Microsoft Office, and standard end-user systems - Ability to troubleshoot basic hardware and software issues - Strong communication and customer service mindset - Ability to follow process, document work, and learn quickly - Familiarity with ticketing systems or service request tools preferred - Ability to work independently and as part of a team - Provide onsite IT support for desktops, laptops, and peripherals - Troubleshoot and resolve basic hardware and software issues - Log, track, and update tickets using standard ticketing systems - Support installations, configurations, and device setups - Assist with deployments, rollouts, and user onboarding activities - Maintain accurate service records, inventory, and documentation - Escalate complex issues to L2 or senior technicians - Communicate effectively with clients, team members, and management - Ability to lift up to 50 lbs and travel as needed based on customer demand