Enthuse customers and provide best experience through best in class hardware, software and technical support services - 18 months of IT experience (or equivalent) - Ability to build relationships - Excellent time management skill - Experience in OS, Apps and H/W installation and troubleshooting depending on project products - This role is an Hourly Non-Exempt position with a targeted hourly range of $25.00 – $28.00 USD, based on experience and skillsets. - Provide day to day local/remote desktop support - Handle inbound calls and answer questions - Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system