Enthuse customers and provide best experience through best in class hardware, software and technical support services - Hands-on experience administering Windows 10/11 - Good working knowledge of Microsoft 365 applications - Experience with Active Directory and user administration - Experience with hardware, asset management and printing technologies - Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN) - Familiarity with ITSM tools such as ServiceNow or Remedy - Exposure to manufacturing IT, production environments and OT operations - Working knowledge of Incident, Problem and Change Management processes - Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and Microsoft Office. - Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking and inventory. - Support major incidents and coordinate with Service Desk, Infrastructure, Security and Application teams. - Provide first-line support for production workstations, MES environments and manufacturing systems. - Inspect and troubleshoot IoT devices, sensors, cameras, gateways and edge devices, verifying power, cabling and connectivity. - Assist with OT/IT integration, working with OT, Automation and Network teams within defined escalation processes. - Coordinate and escort automation, application and network vendors onsite, ensuring proper documentation and closure of incidents. - Ensure compliance with Client IT policies, procedures and safety requirements.