Position Summary The Residential Transport Specialist (RTS) plays a critical role in supporting client care, maintaining a safe and secure residential environment, and ensuring operational efficiency. This position is responsible for safely transporting clients to and from approved destinations while maintaining a supportive, trauma-informed approach. When not providing transportation, the Residential Transport Specialist supports facility safety and security by conducting routine patrols, responding to safety concerns, assisting with behavioral crises using approved de-escalation techniques, and helping maintain a safe therapeutic environment. Key Responsibilities • Safely transport clients to appointments, activities, admissions, discharges, and other approved destinations. • Maintain professional, trauma-informed care and interactions with clients. • Conduct routine vehicle inspections and maintain logs for safety and compliance. • Documentation and logs as it relates to client transport and incident reporting. • Conduct facility patrols and support safety and security initiatives. • Assist staff during behavioral crises using approved de-escalation techniques. • Support emergency response procedures and operational needs. Core Values • Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. • Take Accountability: Take constructive feedback and prevent discourse among our peers. • Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner. • Be Professional: Wear business casual attire (please see dress code policy). Competencies • Accountability • Promptness as it relates to client care for appointments • Solution focused with a positive team-oriented attitude • Maintain professional demeanor as a representative of Riverbend Health and Wellness • Espouse the values of Riverbend Health and Wellness Qualifications • High School Diploma or GED required. Preferred experience in behavioral health, mental health, substance use treatment, healthcare, transportation, or crisis intervention environments. Required Certifications/Training • Current First Aid and CPR certification • Narcan administration training Employment Requirements • At least 18 years of age • Valid driver license with acceptable driving record • Pass a background check • Health physical screen and negative TB test • Drug and Alcohol screening