🌟 Join Our Team at NC Custom! Customer Support Specialist 📍 Hicksville, NY | 🏢 On-site 🏢 Who We Are NC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer, offering over 3,000 products across: 🍫 Confectionery | 🍬 Mints | 🍪 Chocolate | 🎁 Hard Goods | 💄 Health & Beauty | 🧘 Wellness | 👕 Premium Apparel | 👜 Soft Goods With 50+ years of award-winning experience, we proudly service distributors nationwide. 💡 At NC Custom, We Make Cool Stuff! 🎯 The Opportunity We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy. What You’ll Do: 📞 Manage calls & emails: order status, tracking, production questions 💲 Provide quotes: product, freight, and program pricing 📦 Follow up on large repeat orders, samples, and sales initiatives 🤝 Support Outside Sales with administrative tasks ⚙️ Work with production teams on order updates & custom projects ✅ What You Bring ✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus) ✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping ✔️ Detail-oriented with excellent follow-up and communication skills (phone/email) ✔️ Time management and prioritization in a fast-paced environment ✔️ Customer-first approach with problem-solving and listening skills ✔️ Comfortable working cross-functionally under deadlines 💎 Perks & Benefits 💵 Competitive Pay + Annual Reviews 🩺 Medical, Dental, Vision, AFLAC & Pet Insurance 🏖️ Paid Vacation, PTO & Holidays 🛍️ Employee Discounts 👨‍👩‍👧 Business casual dress ✨ And more… 🚀 Why Join NC Custom? This is your chance to grow your career with a thriving, well-established Long Island company. 📍 This is an in-person position located in Hicksville, NY. 🌍 We are an Equal Opportunity Employer.