Description Gravity Haus is seeking an energetic and service-driven Front Desk Supervisor (Haus Experience Supervisor) to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property. Key Responsibilities Front Desk Operations • Support daily front desk operations including check-in/out, key creation, room assignments, and guest communications. • Ensure the team follows all service protocols and hospitality standards. • Monitor and manage room blocking, special requests, early arrivals, and VIP needs. • Use PMS and ALICE daily to coordinate guest interactions, maintenance requests, and follow-up tasks. • Assist with billing questions, corrections, and resolution of guest issues. • Maintain a welcoming, organized, and efficient lobby and front desk environment. Team Leadership & Training • Assist in hiring, onboarding, supervising, and training Front Desk Specialists. • Help create staffing schedules based on business needs. • Conduct coaching conversations, performance feedback, and disciplinary actions as needed. • Support team development, morale, and alignment with company standards. Guest Experience • Deliver anticipatory, high-touch guest service throughout the stay. • Support pre-arrival planning and communications to personalize each visit. • Help resolve escalated guest concerns with professionalism and empathy. • Promote hotel services, amenities, and local recommendations. Cross-Department Collaboration • Communicate daily with Housekeeping regarding priority rooms, arrivals, departures, and special requests. • Coordinate with Maintenance for timely resolution of in-room issues. • Support F&B, Membership, and Events teams to provide seamless experiences across the property. Member Support • Introduce guests to Gravity Haus membership benefits and community events. • Prepare personalized member welcome notes, VIP touches, and itineraries. • Assist local and visiting members with questions, access, or amenity usage. • Uphold community standards and ensure a safe, welcoming space for all members. What We’re Looking For • 2+ years of hotel front desk or hospitality experience preferred. • Prior supervisory experience is a plus but not required with strong leadership qualities. • Strong communication skills and comfort using hotel/PMS platforms. • A guest-first mindset and genuine enthusiasm for hospitality. • Thrive in a fast-paced environment and solve problems calmly and creatively. • Build strong working relationships across departments and collaborate naturally. • Stay organized, think ahead, and manage shifting priorities with ease. • Inspire teamwork and help others grow through coaching and real-time feedback. • Ability to work a flexible schedule including weekends and holidays. • Comfort using hospitality systems (PMS, OpenTable, Slack, or similar). • A passion for the outdoors, wellness, and a sustainable lifestyle. Physical Requirements • Ability to stand for extended periods. • Ability to lift up to 50 lbs occasionally. • Flexibility to work weekends, holidays, and varying shifts as needed. About Gravity Haus Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth: • Keep Growing • Bring Others Along • Create Powerful Moments • Be “All-In” + Go the Distance • Make it Better than You Found It We’re looking for team members who share these values and want to make a meaningful impact in both their work and community. What We Can Offer You When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.