The Security Officer's main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. • Responsible for maintaining security protection on property, including money transactions, customer service, and performing command center/dispatch Functions. • Check IDs and ensure all guests are at least 21 years of age to enter the casino. • Observe and report disruptive or intoxicated persons. • Respond to security concerns in a prompt and efficient manner. • Provide medical attention in emergency situations to guests. • Provide assistance and service to guests and employees. • Ability to effectively communicate over dispatch radio. • Maintain an upbeat and positive demeanor in all interactions as well as maintain composure in handling difficult interactions. • Comply with Iowa Racing and Gaming Commission Regulations and procedures. • Comply with company regulations, policies, and procedures. • Act as a role model to other employees and always presents oneself as a credit to the Company and encourage others to do the same. • Performs all other related and compatible duties as assigned. • Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English. • Ability to maintain extremely confidential information. • General familiarity with investigative procedures. • Valid driver's license preferred to drive security vehicle on the property when needed. • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors. • Ability to compose clear, accurate, and concise reports. • Must be able to listen and respond to visual and aural cues. • Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. • Must be able to run on level surfaces, as well as, up and downstairs. • Ability to stand for extended periods of time.