JOB PURPOSE The overall purpose of this position is to provide technical support to our OE Customers by researching and tracking catalog errors and working with Mobis Korea HQ Technical team to provide corrections. Candidate would keep Mobis Korea HQ Technical Team accountable for corrections related to parts technical information and catalog systems, including but not limited to Electronic Parts Catalog, Online Parts Catalog, OE Dealer Information Network MOBIS Parts America Operating System (AMOS). The objective is to provide the most accurate information available by providing updates and user-friendly design in order to promote customer satisfaction and increased sales of Genuine OE Parts Accessories to wholesalers and independent repair facilities. KEY ACCOUNTABILITIES Research catalog issues reported by Call Center, Region and DPSM. Communicate with MOBIS HQ Technical Team for resolution (10%) Review/update supersessions in effort to mitigate risk of obsolete inventory (20%) Track MOBIS HQ Technical Team responses and hold Mobis HQ accountable to ensure accurate and timely updates of parts information to all catalog databases. Extract data from various databases for comparison and improvement (20%) Provide overall support to Parts Technical Group regarding MSDS, EX Number and Parts Master Maintenance (20%) Assist other teams in finding alternative resolutions for aged backorders and escalated parts (10%) Support Parts Technical Call Center by responding to technical inquiries (10%) Perform special projects, KPI reporting and ancillary duties as requested by Management (10%) KEY PERFORMANCE INDICATORS Support OEMs to allow them to provide accurate information to their dealers Coordinate with Parts, Service, Dealer, and MOBIS staff to identify and correct all parts catalog data errors to ensure accurate dealer orders and satisfied customers Ensure data accuracy among all catalog types Communicate and coordinate with related vendors to ensure projects/updates are completed as specified and within budget Coordinate with MOBIS HQ to facilitate resolution to various catalog data inconsistencies Implement continuous improvements to Kia and Hyundai EPCs in order to provide OE community with the latest concepts in information technology Administer FTP updates to vendors, dealers, and customers Author and publish parts information change notices and coordinate related updates to dealers, regions, and internal staff Direct communication with MOBIS regarding various parts information errors, improvements, or issues Develop reporting/tracking processes to monitor performance in catalog production schedules Collect and publish Hazardous Material Safety Data Sheets Extract data for research and analysis for improvement MAJOR CHALLENGES AND KEY DECISIONS Maintain a proactive approach toward the catalog process by frequently reviewing catalog data and communicating with dealers and MOBIS staff to improve the electronic parts cataloging process Manage and administer all catalog database sources to ensure the most accurate information is available to OE customers Use judgment and critical thinking when evaluating changes to supersessions Ensure all sources are consistent in design, content, and functionality Research, discover, communicate, and correct issues within parts catalog systems Think of new ways to help OEMs be successful in their businesses WORK SCHEDULE AND TRAVEL REQUIREMENTS Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM; Flexible schedule at the discretion and approval of Manager Travel Required: No