Our Company Pharmacy Alternatives Overview Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today! Schedule: Monday-Friday 8:30am to 5pm This is a hybrid opportunity. Applicants must reside in, or commutable distance, to Louisville, KY We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! *Position will be posted for a minimum of 7 business days Responsibilities • Receives in-bound communications from customers, and/or facility personnel, documenting real-time call in software tracking log, following specific questioning to gather pertinent facts, recording situation electronically, resolving when applicable or forwarding concerns to appropriate functional area for resolution. Associate will follow-up on all issues and serve as key point of contact to ensure customer satisfaction and positive customer outcome • Works with other functional areas to resolve customer problems, documents problems in system database, and notifies appropriate parties of what actions have or need to be taken • Recognizes deviation and irregularities relating to data, processes and system requirements and seeks resolution from originator, supervisor or director • Performs outbound courtesy calls as designated by the business guidelines • Achieves Call Center metrics • Maintains the confidentiality of employees and patients/resident’s demographic and medical information • Maintains work records and area per department requirements • Performs other tasks as assigned. Qualifications Education/Learning Experience: • Required: High School Diploma • Desired: Associates Degree Work Experience: • Required: Four years of Call Center Inbound/Outbound Experience • Desired: Previous healthcare experience preferred; Inside/Outside sales experience Skills/Knowledge: • Required: Computer Literacy, data entry skills, project management skills Behavior Competencies: • Required: Must have good oral & written communication skills, detail & results orientation, problem solving skills, and team work About our Line of Business Pharmacy Alternatives®, an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I/DD). Pharmacy Alternatives offers long-term pharmacy solutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care. Our state-of-the-art approach includes packaging technology specially designed for the population we serve and electronic medication management that helps people live their best lives. For more information, please visit www.pharmacyalternatives.com. Follow us on Facebook and LinkedIn.