Responsibilities: • Provide direct technical supervision to a marine team and provide feedback to Marine Claims leadership regarding performance. • Ensure appropriate and proactive file handling in compliance with claim best practices and handling guidelines • Escalate and appropriately communicate coverage issues to leadership as appropriate. • Demonstrate, implement and coach adjuster teams on effective resolution and claim strategies to ensure favorable disposition of each claim. • Provide outstanding customer service to both internal and external business partners. • Coach adjuster teams to proactively adjust losses and utilize aggressive diary management system to achieve favorable inventory results and prompt resolution. • Needs to work well with policyholders, brokers, attorneys and home office in the resolution of claim files.  Additionally, the individual will be expected to interact with our underwriting department on a regular basis.  • The individual must work effectively as a member of the team and readily adjust priorities to respond to pressing and changing workplace demands. • Ability to read, interpret and apply the provisions of a marine insurance policy contract. • Less than 10% overnight travel • Oversee daily operations of marine claims, ensuring timely and accurate processing. • Develop and enforce policies, procedures, and best practices for marine loss assessment. • Mentor, coach, and evaluate claims adjusters and support staff. • Coordinate with underwriting, legal, and other departments to resolve complex claims. • Monitor key performance indicators and implement improvement initiatives. • Manage relationships with external vendors, surveyors, and salvage operators. • Ensure compliance with state, federal, and maritime regulations. • Lead investigations of high‑severity or fraudulent marine claims. • Prepare and present reports to senior leadership on claim trends and financial impact. • Drive customer service excellence and maintain high satisfaction scores. • 5-7 years of claims handling experience, prior supervisory experience preferred. • Candidate must have proven technical knowledge in the investigation and analysis of claims.  • College degree or equivalent business experience is required.  • Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of people, develop and maintain strong business relationships within claims and with underwriting partners. • Must be an excellent verbal and written communicator with the ability to address diverse audiences. • Candidate must be both service and results driven, highly analytical and detail-oriented with the ability to make timely and appropriate decisions.