Maintain a professional image and deliver excellent customer service to patients, visitors, physicians, and co-workers, reflecting Service Excellence Standards and Core Values. Plan, lead, and implement process improvement projects to increase operational efficiency, reduce waste, minimize errors, and enhance workflows across departments. Guide cross-functional teams to analyze, improve, and standardize processes for streamlined operations. Develop project timelines, reports, recommendations, and implementation plans; communicate status updates and outcomes to leadership. Collect, analyze, and interpret performance data and feedback to identify trends and opportunities for optimization; conduct independent complex data analysis to support decision-making. Collaborate with process owners, stakeholders, Subject Matter Experts (SMEs), and Service Excellence Process Managers to ensure strategic alignment and successful implementation of improvement efforts across departments. Teach and coordinate Lean methodology training and activities, including A3 thinking, Kanban, process mapping, root-cause analysis, standard work, and visual management. Monitor and evaluate the effectiveness of process optimization initiatives, providing actionable insights for ongoing improvements. Champion a culture of continuous improvement by fostering innovation, accountability, and employee engagement while demonstrating knowledge of patient experience, improvement methodologies, and healthcare operations. Maintain compliance with all McLeod Health training requirements; actively contribute to the organization’s mission, vision, and values. Act as a transformational leader by driving cultural change and ensuring patient experience strategies are embedded in organizational processes. Work Schedule: 80 hours bi-weekly Qualifications /Training: • 3 years’ experience in process improvement using Lean methodologies • Strong skills in communication, team facilitation, and project management. • Demonstrated ability to analyze data, engage stakeholders, and drive measurable outcomes in process improvement work Licenses/Certifications/Registrations/Education: • Bachelor’s Degree in Business, Engineering, Nursing, Public/Allied Health, or other related field required. If qualifying through a bachelor’s degree in nursing, an active S.C. license is required - RN, BLS (In Lue of completion of degree must have a minimum of 6 years of relevant experience.)