Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here. POSITION SPECIFICS Title: Registration Specialist – Wellspring FTE: 0.7 FTE (28 hours week) Schedule: Monday, Tuesday, Wednesday 8:00a - 3:00p; Friday 6:45a - 3:45p Holiday Rotation: None Weekend Rotation: None On Call Requirements: None POSITION SUMMARY The Registration Specialist, under the supervision of the Supervisor-Patient Access, provides exceptional customer service by serving as the frontline ambassador of service between the patient and the clinic. The Registration Specialist ensures a positive patient experience from the time a patient accesses the system. POSITION TECHNICAL RESPONSIBILITIES Customer Service Responsibilities: • Immediately welcome patients and their family members on the phone and in person with a warm greeting. Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly. • Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist. • Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers. Actively listen to patients to best meet their needs, while showing empathy. • Keep patients informed of any delays in the process. • Take responsibility for the encounter and received calls, including transfers to internal departments. General Duties • Strive to understand and meet the needs of the patient when multi-tasking, switch gears quickly when checking in, collecting payments, scheduling, rescheduling, coordinating multiple appointments and canceling appointments. • Schedule appointments for patients by following individual provider protocols and workflows to ensure accuracy in scheduling. • Ensure that each patient is scheduled with the appropriate provider based on the reason for their visit. • Verify patient information and demographics upon check-in. • Enter complete, accurate phone messages in the computer and send to appropriate clinical staff. • Maintain daily and future provider resource schedules, including schedule maintenance requests (i.e. opening, closing or changing a schedule) to ensure the provider is scheduled for the correct location and time. • Complete consult referrals and informs patient of those appointments. • Understand and follow the proper steps to search for a patient record and set up of new accounts. Validate, verify or add insurance, including third party insurance. • Stay current on Registration workload. • Ensure that necessary questionnaires are completed for patient visits. • Follow appropriate guidelines and update appropriate clinical team for situations when a patient cannot be seen (i.e. late patient, terminated patient, insurance coverage not accepted, red flag issues) • Perform cashiering functions including the collection of co-payments and self-pay balance payments as well as balancing the cash drawer daily, voiding payments as needed and researching issues prior to closing. • Keeps current with all process changes. • Maintain confidentiality of patient information. • Maintain a neat, clean and professional work area. Keep patient waiting areas cleaned, organized, and with current resource materials. • Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery). • Cross train and staff other clinics as needed. • Perform other duties as assigned. POSITION REQUIREMENTS Education: • Required: None • Preferred: High school diploma or equivalent Experience: • Required: 1 year customer service, reception, or business experience • Preferred: 2-3 years of customer service, reception, or business experience and previous healthcare experience in a medical clinic Licenses and Registrations: • Required: None • Preferred: None Certification(s): • Required: None • Preferred: None BENEFIT SUMMARY • Competitive health and dental insurance options • Flexible paid time off to balance work and life • Retirement plan with immediate vesting and employer match • Discounted membership to our state-of-the-art fitness facility • Generous tuition reimbursement • Employer provided life and disability insurance • Free parking at facility #IND101