Customer Service Representative Rochester, NH - Full Time About our energy Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture. Why choose Eastern? • Extensive benefits including 100% paid insurance options • Matched 401(k) options • Employee & family fuel discounts for your home • State of the art Training Center • 3.5 Weeks paid time off + 7 paid holidays • Veteran’s Day paid holiday for active military and veterans • Opportunity for growth • Complimentary coffee, snacks, and Thanksgiving turkey • Shortened summer hours - full pay, shorter days • Wellness reimbursement (gym, exercise classes, and more) • Tuition reimbursement • Additional voluntary benefits • Pet insurance About this opportunity This position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. What your role will look like • Manage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately. • Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction. • Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information. • Use Eastern’s application software system accurately and successfully. • Answer customer concerns by phone, email, and chat. • Other duties as assigned What you’ll bring to this role • Education: High school diploma or equivalent. • Experience: 2 years of telephone call center experience a plus. • Intermediate proficiency in MS Office preferred. • Effective written and verbal communication skills. • Ability to be highly organized, detail oriented, and perform work with superior accuracy. Apply now to heat up your career at Eastern!