Oversees daily operations of Players Club Centers, promotions and other marketing areas. • Responsible for the consistent execution of Players Club initiatives. • Maintains customer information, assuring the highest standards of data entry and confidentiality. • Provide superior level of guest service. • Maintain extensive knowledge of products, services, promotions, and programs. • Responsible for processing all player transactions for casino player club members. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Answers incoming and make outbound telephone calls according to designated service and productivity standards. • Solicits and identifies new gaming customers for the Players Club program. • Must have the ability to make sound decisions in providing complimentary items based on tracked play. • Excellent interpersonal, communication, team building and problem-solving skills required. • The ability to resolve stressful situations. • Analytical skills and customer service required. • Regularly communicate with team and manage time effectively. • Responds promptly and discreetly to guest inquiries. • Walk casino floor and identify uncarded patrons and influence new card sign-up when needed. • Assist guests in high limit host office when needed. • Organize and maintain a wide variety of activities on a supervisory, clerical, accounting and guest services level. • Demonstrate a high degree of integrity and responsibility in handling IGRC assets, lists and promotions. • Be knowledgeable of property, product, promotions, and events • Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged • Update account information through utilization • Act as a guest liaison, handle issues & resolve situations to ensure smooth operations • Follow all submissions, SOPs, and IGC requirements. • Executes and announces casino promotions. • Must be able and willing to work evenings, weekends, and holidays. • Ability to perform multiple tasks in an efficient manner. • One to three (1-3) years casino marketing or slot host experience required; • High School diploma or GED required, with a college degree preferred; or an equivalent combination of education and/or work experience. • Excellent interpersonal, communication, team building and problem solving skills required. • Proficient knowledge of Microsoft Office, Excel, and word is required. ADDITIONAL REQUIREMENTS • Responsible for fostering a fun environment. • Responsible for being gracious to all guests and co-workers. • Responsible for promoting a positive influence in the community and participating in company-sponsored events. • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. • Ensures that behavior and appearance are in compliance with established standards. • Maintains a professional work environment with management and staff. • Routine standing/walking; frequent reaching, bending, stooping and carrying/ handling/lifting up to 40 pounds. • Must be able to work in a smoking environment. • Access to general gaming floor.