• Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications. • Always is available to assist with other duties when required to do so, or as directed by the supervisor. $17.00 Per Hour • Interacts with all casino related departments. • Promotes positive customer service. • Responsible for direct mail inquires to include updating customer account information, but not changing player rating information. • Assists with the resolution of player complaints and problems. • Has view only access to E-Promo account information. • Regular attendance for scheduled work required. • Provides Family Style Service at all times. • May perform other duties as assigned. • Analyzes computer information as it pertains to the structure of the Caesars Rewards Club. • Greeting daily Line Runs and Charters while providing Family Style Customer Service. • Reconciling Bus Coupons • Always visible and available to listen to guests concerns and quickly attempts to remedy the situation. • High school diploma or equivalent experience preferred. • Knowledgeable of general information regarding facilities, and amenities; skilled in both casino and hotel computer systems. • Required to perform the customer service standards of the department. • Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures. CER license is required