Responsible for the effective functioning of the Security Department on assigned shift. • Assists in the supervision of Security Officers on assigned shift. • Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, team members and the entire facility. • Acts as a back-up to Security Officers on assigned shift and assumes their duties when necessary. • Prepares and requests reports on incidents involving guests, team members and/or the facility, as needed. • Maintains a working knowledge of property, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible. • Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of hopper fills, chip fills and credits. • Interacts with guests and team members in a positive, professional manner. • Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained. • Accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports. • Responsible for maintaining a consistent and regular attendance record. • Inspires others by demonstrating a high level of commitment and energy in all endeavors. • Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. • Conveys positive energy and enthusiasm focusing on the customer interaction. • Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. • Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. • Immediately addresses service issues and follows up to ensure guest satisfaction. • Keeps team well informed of property promotions and events. • Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. • Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. • Addresses employee performance issues, coaches for improvement and provides ongoing feedback. • Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. • Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely. • High school diploma or general education degree (GED) required. • Some college highly preferred. • Minimum of one (1) year experience in law enforcement or gaming security required. • Excellent communication skills required. • Must be able to maneuver to all areas of the Casino. • Must be able to lift up to 10 pounds • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. • Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier. • Must be able to work at a fast pace and in stressful situations. • Must be able to read, write, speak and understand English. • Must be able to respond to visual and aural cues.