Role Summary TAT • Ensure TAT is achieved as per agreed SLA Quality & FTR • 99% Quality & FTR needs to be maintained across all line of Business Stake Holder Management • Ensure to manage internal and external stakeholders and according to give the feedback, ensure smooth transactions and process improvement, better relations. Productivity & Process Improvement • Ensure Optimum utilization of resources and individual productivity of resources are measured accordingly. • To indentify process gaps and suggest for improvements ​​​​​​​Compliance • Nil compliance, Audit deviations OR impact on overall Operations audit - Satisfactory Audit rating . Key Accountabilities/ Responsibilities Stakeholder interfaces Experience 1-4 years Education Any Graduate or MBA preferably