JOB DESCRIPTION: • Process and manage online customer orders, ensuring accuracy, availability, pricing, shipping requirements, and delivery expectations. • Validate customer account information, payment terms, and order details prior to fulfillment. • Investigate and resolve order exceptions, including backorders, inventory shortages, pricing discrepancies, shipping issues, and website-related concerns. • Partner with customers, branch locations, vendors, distribution centers, and internal teams to facilitate timely order fulfillment and provide order status updates. • Review and support ExFlow billing, pricing, and quantity variances, coordinating with Parts and Accounts Payable teams to resolve exceptions. • Contribute to reporting, special projects, cross-training initiatives, and process improvement efforts that enhance operational efficiency and customer satisfaction. RECOMMENDED QUALIFICATIONS: • High School Diploma or equivalent required. • Minimum 2–3 years of experience in an administrative support role. • Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and business systems, with experience in ERP, order management, or e-commerce platforms preferred. • Strong communication, problem-solving, and organizational skills, with the ability to prioritize work, adapt to changing priorities, and collaborate effectively across teams. • Detail-oriented with strong analytical and data entry skills, committed to accuracy, quality, and delivering excellent customer service. Equal Opportunity Employer Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.